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Frequently Asked Questions

GENERAL

What is the maximum number of passengers the Victoria Star can carry?

The Victoria Star is licensed to carry up to 360 passengers. All security officers, catering staff, entertainers, etc are counted as passengers. Depending on your party size and what you have in mind we recommend the following as a guideline for your cruise:

 

  • Finger Food Menu : 280 guests
  • Buffet Menu: 130 guests
  • Formal Table Service: 80 guests
  • Uni Dance Party: 350 guests

How long does the cruise go for?

Our standard cruise package includes:

 

  • 4hours 15min Exclusive Private Charter
  • Boarding and bar service starts 15min before departure
  • 4hours of continuous cruising
  • 4hours of bar service

However, if you are being married on board it is recommended to extend your cruise by at least 30 minutes.

 

Is there wheelchair access?

Our Gangway is not wide enough allow wheelchairs to be wheeled on board. However, if the wheelchair and occupant can be carried on board, there is plenty of room for it to travel around and the Victoria Star is equipped with a wheelchair accessible disabled toilet on the main deck.

 

Will I get sea sick?

Victoria Star is a large stable vessel and our cruise will tour the smooth waters of the Yarra downstream to Williamstown. Cruising on Port Philip Bay will only occur when the seas are calm. It is therefore highly unlikely that you will suffer from any form of motion sickness.

 

Is there an age limit?

There is no age limit for your guests. We regularly have babies in prams and young family on board right through to grandparents in the 90’s. However the Victoria Star is fitted with a 12 run staircase connecting the main deck to the upper salon. We do ask that all children be fully supervised at all times by a responsible adult.

 

Is there a dress code?

Your dress code is up to you but we do insist that passengers wear footwear. For your private charter, many guests quite often have a theme for everyone to dress in a certain style of clothing.

 

Where does the Victoria Star depart from and is there public transport and parking nearby?
The Victoria Star departs from Dock 9, Central Pier, Docklands next to the Woolshed Pub. The pier is on Harbour Esplanade right opposite Channel 7. Trams are 100 metres away and the Southern Cross station is a ten minute walk away. The closest car parking is across the road at the Etihad Stadium.

 

Is smoking permitted?

Yes, but only on the outside decks. We have installed butt collectors for your convenience.

 

BOOKINGS AND PAYMENT

How do I obtain a quote to Charter the Victoria Star?

Please fill in our “Quick Quote”, send us an email or call our Events Manager, Will Maurice on 0419 883 334. He will tailor a package to suit your specific needs, budget, occasion and requirements.

 

Can I inspect the Victoria Star before I book?

Yes, it is very worthwhile for you to meet Will on board the Victoria Star, fully inspect the vessel and discuss your requirements.

 

How do I secure my booking?

When you have decided to book your cruise with Victoria Star Cruises, we require a deposit payment and a completed charter agreement from you to secure your date. Once we have received your deposit and the form, we will forward you a confirmation email to finalise your booking.

 

When does final guests number need to be confirmed?

We will need your final number and menu requirements 10 days prior to the event. Catering order and invoice will be based on those numbers. Payment is required 7 days prior to the event.

 

How can I make payment?

We accept EFT, Visa, Mastercard, Cheque, Money Order or cash. No bank fees are charged when you pay your deposit by credit card. However all other credit card payments will incur bank fees.

 

FOOD AND BEVERAGE

Do you have flexible catering options?
Yes, our award winning caterer ACC – Advanced Catering Concepts have been with us for over twelve years. The food is mostly prepared and cooked on board the Victoria Star. There is no frozen food taken out of boxes. We have a range of menus to choose from including substantial finger food options, buffets and three courses formal dining for your selection. We can also customise a menu to suit your needs so we are sure to have something to suit your taste and budget.

 

Can we bring our own food on board?

Yes, you are welcome to nominate your own caterer or BYO. We have the best equipped galley afloat in Melbourne and there is no extra charge involved in using the galley, cutlery and crockery. All we ask is for the galley to be left as clean as you found it.

 

Can we bring our own alcohol on board?

Yes and No. We are a fully licensed venue with an extensive range of beverages available to meet your requirements. However if you have a favourite wine that you wish to supply we are happy to serve it for you. Your final invoice will be adjusted to compensate you. You can also create a tab at the bar to cover premium beers and spirits. Feel free to contact Will for more information.

 

Can you cater for special dietary requirements?

Yes, we can cater for vegetarians, vegans, gluten free, halal, kosher etc… We ask that you let us know if there are any special dietary requirements at the time of booking and a minimum of 10 days prior to your cruise. In exceptional circumstances if you or one of your guest wishes to bring a special meal, we are happy to accommodate.

 

ENTERTAINMENT AND DECORATIONS

Can we bring on our own DJ or entertainment or do you organise that?

DJ’s are a great way to help you get the most out of your cruise. We can organise a great DJ complete with sound and light and even optional karaoke. You are welcome to supply your own DJ or band. If you do wish to provide your own entertainers then they will need to bring their own equipment including speakers, amps, decks, leads etc…other entertainment options you may be interested in are:

 

  • Casino tables
  • Magicians
  • Caricature artist
  • Bollywood dancers
  • Hypnotist
  • Comedian

And much more, just ask Will our Events Manager.

 

Can we use your sound system for background music and speeches?

Yes, we do have a sound system on board for you to connect your Ipod, laptop or MP3 player to so that you can control the music. The sound system is loud enough for background music and speeches but not for dancing. If you want to dance, ask us about hiring a DJ.

 

Can we run a slide show on the cruise?

Yes, we do have a screen available for use. You will need to bring a projector and laptop along.

 

Can we decorate the boat?

Yes, you are welcome to decorate the Victoria Star for your event. We ask you to contact Will to find out what is allowed and when is a suitable time for you to come and decorate your cruise. As a general guide, decorations must not create an excessive mess ( rice, confetti…) and must not damage the vessel. We only allow you to use genuine Blutack and string to attach decorations. (No sticky tape). Just let us know what you have in mind.

 

We want to have our wedding on board. Can you help?

YES, if you are planning to hold your wedding on board we will help you to ensure your celebration is a success. We are more than happy to organise the decorations with our decorators, we can arrange chair covers, table runners, flowers…

We can also recommend a great DJ/MC and celebrant to make your special day an absolute success.

 

  • Debra and Russell - Daniel's 30th...

  • Thanks heaps for it all and I expect you'll be hearing from us for another cruise next year!...

  • Right from the start, the staff were professional and able to guide us in how to arrange a great function....

  • Everyone thoroughly enjoyed themselves and had a wonderful time...

  • The boat & staff all combined for a lovely atmosphere and the food was absolutely delicious....

  • Thanks for the most fantastic venue and for how well you looked after everything...

  • There is no doubt that we will be using your floating restaurant the Victoria Star for our next staff function ...

  • Thank you for all your help with organising the cruise. You made it incredibly easy...

  • I found the staff extremely friendly and helpful!...

  • It had a great atmosphere. Once again thanks for your help...

  • We cannot find enough words to truly express how pleased we were with everything...

  • The staff were very friendly and willing to assist our needs and expectations on the night...

  • As always the staff, food and atmosphere did not disappoint making the day an absolute pleasure...